Are you looking for the best VoIP service for small business? A VoIP or Voice over Internet Protocol is a cost-effective solution for small businesses. And unlike the traditional phone solutions, an internet business phone system comes with a number of useful features at no additional cost.
In this article, we’ll compare the best business phone services (VoIP) and internet telephone systems to help you decide the best one for your business needs.
What Is VoIP? Why Is it Useful for Your Business?
VoIP (Voice over Internet Protocol) technology allows you to make or receive calls using the internet, instead of traditional phone lines. VoIP, also known as an internet phone system, converts the sound of your voice into a digital signal that can be sent over the internet much like any other data.
Many small businesses, entrepreneurs, and startups use VoIP services for their businesses because it typically comes with extra features and can cost less than a traditional business phone service.
With the above pros and cons in mind, let’s take a look at the best VoIP service for small business phone systems.
1. Nextiva
Nextiva is one of the best and most reliable business VoIP services in the market. And you don’t need an annual contract to use their service.
They offer many powerful features like unlimited calling, auto-attendant, unlimited internet faxing, advanced call management, and more. You’ll also get a toll-free number for free with all their plans.
It comes with some automation features as well. For example, you can set up an action to occur at a specific time, or get automatic notifications when a new sale is made.
The support team of Nextiva is extremely knowledgeable and helpful. You can always reach out to them in case you face any problems.
2. RingCentral
RingCentral is a powerful yet easy-to-use VoIP service provider. Whether you’re planning to start your business or managing large businesses, you can use their reliable, secure, and hassle-free internet phone service.
You can easily set up and activate their service within a few minutes. And you can always contact their team members for help as they offer high-quality customer service.
RingCentral comes with useful features including call monitoring, call forwarding, call routing, automatic call recording, call logs, video meetings conferencing, and screen sharing, click here to learn more.
You can also integrate it with 3rd party apps and services like Dropbox, Google Drive, Zapier, Salesforce, Office 365, and more.
Just like Nextiva, we can recommend you to use RingCentral for your business. The only concern is their pricing is on the higher side. However, you can use their annual plan to reduce your expenses. They also offer cloud PBX.
3.GoToConnect
GoToConnect, formerly Jive, is a popular business VoIP provider for small businesses. They offer unlimited calls, unlimited extensions, and a free local or toll-free business phone number.
Their business phone service comes with over 100 powerful features including conference calling, voicemail transcription, international calling, team messaging, auto attendant, call forwarding, audio conferencing, call analytics, music on hold, unlimited call queues, and more.
Since GoToConnect is part of the larger GoTo family brands, they also have seamless integrations with their webinar software, GoToWebinar along with hundreds of other integrations like G Suite, Microsoft Outlook, Salesforce, and more.
4. Phone.com
Asking yourself which is the cheapest VoIP provider?
Phone.com is one of the most affordable VoIP services for small businesses and one of the all-around best VoIP phone service. It offers different features like call forwarding, call waiting service, caller ID, voicemail, text messaging, and more.
You’ll also get at least one local or toll-free number with all their plans. This is very useful for your business as customers can contact you at no cost to them.
Do you want to learn about the demographics, social profile, etc of your customers? You can easily do that by taking a look at the caller analytics.
Phone.com is a cost-effective service with their plans starting from $12.99 per month. However, there is a limit of 300 minutes and 3000 SMS with their basic plan. You need to upgrade to a higher plan to increase that limit.
5. Grasshopper
Grasshopper is one of the best VoIP phone service and virtual phone systems in the market. And you can use their service if you’re an established small business owner or just starting out.
It comes with the most essential calling features including incoming call control, call transfers, custom greeting, simultaneous call handling, VoIP calling, and voicemail with all their plans.
To make outgoing calls, you can use their mobile or desktop apps. And there is no restriction on the number of minutes that you can use, unlike Phone.com.
