Although there are various marketing methods, telemarketing is still the popular one. Various businesses are out there that use this traditional method to promote their products and services. However, telemarketing services are more than cold calling.
It involves the lead generation and other essential services too. There are various companies offering telemarketing services, and choosing the right one can be discombobulating.
Each solution works differently, and you have to ensure whether the one you are buying aligns with your needs and purposes. This blog discusses some of the telemarketing software solutions that can be ideal for your business.
MyOperator
Handling remote communication has become a lot easier with MyOperator. You can add multiple numbers at the backend so you can handle multiple calls at the same time. All of them will be a toll-free number. Since callers do not have to pay any pennies, this will increase your credibility. Here are the additional features:
- It provides a call recording facility so you can check the quality of service and understand the requirements of customers.
- You can scrutinise all call records to make sure that you do not miss potential leads.
- You will have access to a dashboard that records all calls attended and missed by your customer care team.
- You can analyse daily call volume and actions taken on them.
- It can transfer an ongoing call, and when all agents are busy, it can allow the caller to drop a voicemail.
- Calls can be forwarded without more ado.
- It can remind you of important dates and events.
- You can block callers that keep calling unnecessarily.
- You can send messages to your customers.
- With no installation and maintenance charge, you will get it at the best price.
- It comes with a 30-day refund policy.
Knowlarity
Whether you are a start-up or a well-established business, this is a great telemarketing software solution. It can increase your reach to your customers anytime, anywhere. A cloud-based solution does not require any additional infrastructure to streamline your business communication. Here are the features of this software:
- An IVR feature allows the caller to pick the ideal option from the menu, so the call directly goes to the right person. You can understand your customers’ requirements very well and hence can generate more leads.
- It provides you with a seamless connection with your customers while keeping all their personal details safe. It will let you have an insight into real data to monitor the performance of the agent.
- This software does not just focus on improving customer service, but it also lets you leverage its lead management solutions. It can understand the potential prospects to make follow-ups until the lead is converted into sales.
- You do not have to pay upfront fees or installation fees to use this software.
Servetel
It is a cloud-based communication software solution. Remote business communication has become easier with this software. It streamlines communication between your staff and your customers. Here are the features of this software:
- IVR can improve customer engagement as they do not have to wait even if a few customer executives are busy on another call.
- Call scheduling is possible with this software. As long as there are important prospects, you can schedule a follow-up call.
- Call recording, call forwarding, SMS alert, and call routing are some other features that make this software very popular.
Britix24
This software solution can help you manage all of your projects. This software fits in all industries. Whether you are running a travel company or a retail store, this is the perfect software solution for your business. It will not only help you manage your customers’ call but it will also help you generate leads and convert prospects into sales. Here are the features of this software:
- This software can help you track your marketing effort. You will get an insight into how your users are responding and interactive with marketing campaigns. You can also easily decide to ensure that it aligns with your budget. You can compare the cost against the output.
- HR team’s job is not as easy as it seems, but it can be easier with this software solution. You can easily track the time each employee spent on screen. Get an insight into your employees’ productivity. Communication across all departments is quite easier now.
- With this software, you will be able to deal with your users’ queries and problems promptly. It will focus on managing the relationship with your customers. It can provide instant messenger tools, CRM, and integrated social networks.
Britix24 can help you in various ways. Whether you need it for marketing or customer service, this is the perfect solution all the way.
OzoneTel
This is the best telemarketing software solution. It offers various features, from inbound call centre features to the small business phone system. Here are the features of this software:
- You can personalise conversation using the CRM integration tools. Apart from the messages, you can also personalise the calls.
- With smart routing and self-service tools, you can respond faster to your customers, improving customer experience.
- Get access to the dashboard to monitor call quality and see which prospects should be followed up later. This can help you avoid wasting your time.
- You can schedule outbound calls to make sure that you do not miss important follow-ups.
- With number masking solutions, you can track leads and calculate marketing ROI.
You can use various telemarketing software solutions for your business regardless of the size and industry. They will not cost you an arm and a leg.
Choose the plan based on the features you need. If you are a start-up and do not have money to buy such software, you can take out urgent doorstep loans.
If you are borrowing money, make sure that you choose a reputed lender. There are various money lenders in Ireland. Choose the one that offers these loans at affordable interest rates.
