Delta launches the first-ever biometric terminal in the US at their Atlanta, Georgia terminal on December 1, 2018.
Delta has been implementing their facial recognition technology since October according to USA Today.
In Atlanta, Delta has been rolling out biometric features gradually since October. Now, starting on Dec. 1, all Delta passengers traveling on flights to international destinations will be able to take advantage of the biometric options for all parts of their journey when departing from the airport’s Terminal F.
Its complicated technology made easy for passengers boarding flights.
“We’re removing the need for a customer checking a bag to present their passport up to four times per departure – which means we’re giving customers the option of moving through the airport with one less thing to worry about, while empowering our employees with more time for meaningful interactions with customers,” Gil West, Delta’s COO, said in a statementtouting the airline’s effort to outfit Terminal F with the biometric technology.
Delta says customers enter their passport information during online check-in. Or, at the airport, customers can scan their passport to check in. Next, passengers can click “look” as they check in at one of Delta’s automated kiosks. Travelers’ face scans will be matched to passport or visa photos on file with U.S. Customs and Border Protection. Delta says customers have the same option as they “approach the camera at the counter in the lobby, the TSA checkpoint or when boarding at the gate.”
Delta’s passengers are seeming to really like the new biometric technology.
“Nearly all 25,000 customers who travel through ATL Terminal F each week are choosing this optional process, with less than 2 percent opting out,” Delta said in a statement. “And, based on initial data, the facial recognition option is saving an average of two seconds for each customer at boarding, or nine minutes when boarding a widebody aircraft.”